Standard Procedure: Difference between revisions

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New page: Diagnosis & triage Prepare the computer Restart in Safe Mode Turn off System Restore Remove all temp files Turn off File & Print Sharing Virus scan Spyware removal AdAware SpyBot ...
 
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Diagnosis & triage
== Diagnosis & triage ==
Turn on the computer, preferably while the owner is still there.<br>
Take notes in the Track-It workorder regarding the problem.<br


Prepare the computer
== Prepare the computer ==
Restart in Safe Mode
Restart in Safe Mode<br>
Turn off System Restore
Turn off System Restore (usually)<br>
Remove all temp files
Remove all temp files<br>
Turn off File & Print Sharing
Turn off File & Print Sharing<br>


Virus scan


Spyware removal
== Virus scan ==
AdAware
If the infection is really nasty, boot to one of the Bart's CDs and scan from there.<br>
SpyBot
Otherwise, in Safe Mode on the user's computer:<br>
MSAS
ClamWin<br>
AntiVir<br>
NOD32?<br>


Windows Update
== Spyware removal ==
[[AdAware]]<br>
SpyBot<br>
ET Remover<br>
others?<br>
Windows Defender?<br>


Other updates
User’s antivirus
AdAware, SpyBot, MSAS


Finish
== Updates ==
Turn on System Restore
Windows Update<br>
Email user (using template in RSA account) with details
User’s antivirus<br>
 
 
== Finishing Up ==
Turn on System Restore<br>
Email user (using template in RSA account) with details<br>
 
==Other Options==
[[Nuke and Pave]]<br>
[[ATA]]<br>
 
== Back to [[RSA Techs]] main page ==
 
--[[User:Becka|Becka]] 16:27, 26 January 2007 (EST)

Latest revision as of 22:25, 29 November 2007

Diagnosis & triage

Turn on the computer, preferably while the owner is still there.
Take notes in the Track-It workorder regarding the problem.<br

Prepare the computer

Restart in Safe Mode
Turn off System Restore (usually)
Remove all temp files
Turn off File & Print Sharing


Virus scan

If the infection is really nasty, boot to one of the Bart's CDs and scan from there.
Otherwise, in Safe Mode on the user's computer:
ClamWin
AntiVir
NOD32?

Spyware removal

AdAware
SpyBot
ET Remover
others?
Windows Defender?


Updates

Windows Update
User’s antivirus


Finishing Up

Turn on System Restore
Email user (using template in RSA account) with details

Other Options

Nuke and Pave
ATA

Back to RSA Techs main page

--Becka 16:27, 26 January 2007 (EST)