Standard Procedure: Difference between revisions

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New page: Diagnosis & triage Prepare the computer Restart in Safe Mode Turn off System Restore Remove all temp files Turn off File & Print Sharing Virus scan Spyware removal AdAware SpyBot ...
 
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Diagnosis & triage


Prepare the computer
== Diagnosis & triage ==
Restart in Safe Mode
Turn on the computer, preferably while the owner is still there.<br>
Turn off System Restore
Take notes in the Track-It workorder regarding the problem.<br>
Remove all temp files
Turn off File & Print Sharing


Virus scan
== Prepare the computer ==
Restart in Safe Mode<br>
Turn off System Restore (usually)<br>
Remove all temp files<br>
Turn off File & Print Sharing<br>


Spyware removal
AdAware
SpyBot
MSAS


Windows Update
== Virus scan ==
If the infection is really nasty, boot to one of the Bart's CDs and scan from there.<br>
Otherwise, in Safe Mode on the user's computer:<br>
ClamWin<br>
AntiVir<br>
NOD32?<br>


Other updates
== Spyware removal ==
User’s antivirus
AdAware<br>
AdAware, SpyBot, MSAS
SpyBot<br>
ET Remover<br>
others?<br>
Windows Defender?<br>


Finish
 
Turn on System Restore
== Updates ==
Email user (using template in RSA account) with details
Windows Update<br>
User’s antivirus<br>
 
 
== Finishing Up ==
Turn on System Restore<br>
Email user (using template in RSA account) with details<br>

Revision as of 21:33, 18 January 2007

Diagnosis & triage

Turn on the computer, preferably while the owner is still there.
Take notes in the Track-It workorder regarding the problem.

Prepare the computer

Restart in Safe Mode
Turn off System Restore (usually)
Remove all temp files
Turn off File & Print Sharing


Virus scan

If the infection is really nasty, boot to one of the Bart's CDs and scan from there.
Otherwise, in Safe Mode on the user's computer:
ClamWin
AntiVir
NOD32?

Spyware removal

AdAware
SpyBot
ET Remover
others?
Windows Defender?


Updates

Windows Update
User’s antivirus


Finishing Up

Turn on System Restore
Email user (using template in RSA account) with details