Standard Procedure: Difference between revisions
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New page: Diagnosis & triage Prepare the computer Restart in Safe Mode Turn off System Restore Remove all temp files Turn off File & Print Sharing Virus scan Spyware removal AdAware SpyBot ... |
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== Diagnosis & triage == | |||
Turn on the computer, preferably while the owner is still there.<br> | |||
Take notes in the Track-It workorder regarding the problem.<br> | |||
== Prepare the computer == | |||
Restart in Safe Mode<br> | |||
Turn off System Restore (usually)<br> | |||
Remove all temp files<br> | |||
Turn off File & Print Sharing<br> | |||
== Virus scan == | |||
If the infection is really nasty, boot to one of the Bart's CDs and scan from there.<br> | |||
Otherwise, in Safe Mode on the user's computer:<br> | |||
ClamWin<br> | |||
AntiVir<br> | |||
NOD32?<br> | |||
== Spyware removal == | |||
AdAware<br> | |||
SpyBot<br> | |||
ET Remover<br> | |||
others?<br> | |||
Windows Defender?<br> | |||
== Updates == | |||
Windows Update<br> | |||
User’s antivirus<br> | |||
== Finishing Up == | |||
Turn on System Restore<br> | |||
Email user (using template in RSA account) with details<br> |
Revision as of 21:33, 18 January 2007
Diagnosis & triage
Turn on the computer, preferably while the owner is still there.
Take notes in the Track-It workorder regarding the problem.
Prepare the computer
Restart in Safe Mode
Turn off System Restore (usually)
Remove all temp files
Turn off File & Print Sharing
Virus scan
If the infection is really nasty, boot to one of the Bart's CDs and scan from there.
Otherwise, in Safe Mode on the user's computer:
ClamWin
AntiVir
NOD32?
Spyware removal
AdAware
SpyBot
ET Remover
others?
Windows Defender?
Updates
Windows Update
User’s antivirus
Finishing Up
Turn on System Restore
Email user (using template in RSA account) with details